* FREE SHIPPING OFFER *
Applies to USA only and is shipped via USPS.
Unfortunately, excludes candles and gift baskets as these are sent via courier directly from the manufacturer and not in our stock on hand.
Otherwise...shop away...
SHIPPING & Costs
We currently ship via USPS and courier.
 There are a few exceptions, i.e., that have a set shipping cost as they are shipped by weight via courier. When you check out, it should be calculated automatically. If you see anything unusual, PLEASE LET US KNOW so we can correct the situation if need be.
Thanks for your help in this matter.
Shipping costs (in the continental US) for gift baskets are by weight, and are generally between $9.99 - $13.99 depending on the size. You will be given the total before you check out completely.

ALASKA & HAWAII - Add $15.50 to gift basket shipping costs.
NEXT DAY is available for an additional charge - please inquire.
SHIPPING TIMES
Items in stock ship within 2-4 days.
Out of stock, or made-to-order products may take longer, send us an email if you have a time concern.

* please note that during holidays shipping may take longer *
We appreciate your patience and believe its well worth the wait! 
DESTINATIONS
Currently, we only ship to the USA, US Territories & Canada.
(prices vary)
However, we are working on being able to offer our overseas buyers the opportunity to enjoy our luxurious products in the near future.
Thank you for your patience.
RETURNS/CLAIMS
Bath & beauty products - we do not accept returns. This ensures safe and sanitary products for you, our valued customers.
~
Gift baskets - Please contact us via e-mail within 2 days of receipt
Here are the guidelines provided by supplier:
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy Soothing Waters Bath & Gifts will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of the supplier and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone. If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.
  1. If the gift is simply not wanted, or the recipient is not satisfied they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the gifts perishability and condition upon being returned. The gift must be unopened and un tampered with.
  2. If the gift is damaged or we have made an error: We will call tag the original gift and either ship a new one or refund the gift in full. However if we can not call tag the gift no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to us and any address correction fees.
 

It is important that this procedure is followed for a smooth transaction!

** We do reserve the right to make substitutions, keep in mind that not all packaging will look identical to the pictures as designer packaging changes frequently.  A variance in package or flavor does not justify an item being returned at our expense. **

Having said all that - we know you'll LOVE our selection of gifts!! :)

If you have ANY other questions or concerns, please feel free to contact us via email at
wesellitall-4u@Hotmail.com
It's our goal is to respond within a day.
Your satisfaction is our business!